Story: "The Corporate Retreat" - Using MUST

Chapter 1: The Arrival (Hotel Obligations)

The manager of the Pacific View Hotel, Mrs. Jenkins, gathered her staff. "Listen everyone, the Anderson Corp retreat must check in by 3 PM today. All rooms must be perfect. The mini-bars must contain premium items only. The conference room must have fresh water every hour."

The maintenance supervisor asked: "Must we test all the audiovisual equipment again?"
"Absolutely. It must work perfectly. No excuses."

Chapter 2: The Rules (Guest Obligations)

At the front desk, the assistant explained to the executives: "For your safety, you must use your key cards at all times. You must not smoke in the rooms. The pool must close at 10 PM sharp."

Mr. Anderson, the CEO, asked: "Must we wear badges during the sessions?"
"Yes, for security. All visitors must wear identification."

Chapter 3: The Emergency (Urgent Necessity)

At 2 AM, the manager's phone rang. "Mrs. Jenkins, we must speak immediately. The fire alarm in the east wing must be faulty - it won't stop."

"We must evacuate that wing immediately! Call the fire department. All staff must assist with the evacuation. Safety must come first."

Chapter 4: The Solution (Logical Deductions)

After the evacuation, the technician reported: "The system must have gotten wet in yesterday's storm. The wiring must be damaged."

Mrs. Jenkins deduced: "The guests must be exhausted and cold. We must offer them complimentary hot drinks and blankets immediately. The night auditor must prepare relocation plans."

Chapter 5: The Recovery (Priorities)

In the morning crisis meeting: "Today, we must focus on damage control. The PR manager must contact all affected guests personally. Maintenance must fix the system by noon. Housekeeping must prepare apology gifts."

The chef added: "The breakfast buffet must include extra special items today. I must create something exceptional."

Chapter 6: The Lesson (Conclusions)

At day's end, Mrs. Jenkins summarized: "This must never happen again. We must install backup systems. All staff must complete additional safety training. But remember: when emergencies happen, service must continue. Our guests must feel cared for, always."

Grammar Analysis: MUST

1. MUST for Obligation (from the speaker):

• "Rooms must be perfect" = We have the obligation

• "You must use key cards" = You have the obligation

2. MUST for Prohibition (must not):

• "You must not smoke" = No smoking allowed

• "This must never happen" = This should never happen

3. MUST for Logical Deduction (certainty):

• "The system must have gotten wet" = It certainly got wet

• "Guests must be exhausted" = They are probably exhausted

4. MUST for Urgent Necessity:

• "We must evacuate immediately" = We need to evacuate now

• "We must speak now" = We have to talk now

5. Questions with MUST:

• "Must we test again?" = Do we have to test again?

Key Hotel Expressions:

Check-in:

• "You must present ID"

• "We must have a credit card on file"

Security:

• "Guests must report any issues"

• "Staff must know emergency procedures"

Service:

• "We must exceed expectations"

• "Every detail must matter"

Quality:

• "Standards must be maintained"

• "Cleanliness must be impeccable"

Practice: Complete with MUST / MUST NOT

1. Guests ______ (show) their wristbands at the pool.

2. You ______ (leave) valuables unattended.

3. The invoice ______ (be) ready by checkout time.

4. That ______ (be) the new manager - she's wearing the gold pin.

5. ______ I (wake) them for their 5 AM taxi?

Answers:

1. must show

2. must not leave

3. must be

4. must be

5. Must I wake

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