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Inglés para Hoteleria – Front desk 01

hotel front desk script for learning english

Agent: Buenos días/tardes/noches, bienvenido al Hotel XYZ. Mi nombre es [Nombre] y hoy estaré asistiéndote. ¿Cómo puedo ayudarte? Good morning/afternoon/evening, welcome to the XYZ Hotel. My name is [Name] and I'll be assisting you today. How may I help you?

Guest: Hola, hice una reserva para esta noche. Hi, I made a reservation for tonight.

Agent: Genial, ¿podría proporcionar su apellido para que pueda localizar su reserva? Great, could you please provide your last name so I can locate your reservation?

Guest: Es Smith. It's Smith.

Agent: Gracias, Sr./Sra. Smith. Tengo su reserva aquí. ¿Te estarás registrando solo o con alguien más? Thank you, Mr./Mrs. Smith. I have your reservation here. Will you be checking in alone or with someone else?

Guest: Me estaré registrando solo. I'll be checking in alone.

Agent: Muy bien, solo necesito ver su identificación y tarjeta de crédito para el cargo del cuarto. Alright, I just need to see your ID and credit card for the room charge.

Guest: Aquí lo tiene. Here you go.

Agent: Gracias. Te he reservado uno de nuestros cuartos estándar. ¿Está bien, o te gustaría actualizar a uno de nuestros cuartos de lujo? Thank you. I have you booked in one of our standard rooms. Is that okay, or would you like to upgrade to one of our deluxe rooms?

Guest: El cuarto estándar está bien, gracias. The standard room is fine, thank you.

Agent: Muy bien. Solo necesitaré que firme nuestro formulario de registro, y luego le daré su llave del cuarto y alguna información sobre nuestros servicios del hotel. Very well. I'll just need you to sign our registration form, and then I'll give you your room key and some information about our hotel services.

Guest: Okay, seguro. Okay, sure.

Agent: Aquí lo tiene. Su cuarto está en el [piso] piso, y el ascensor está justo alrededor de la esquina a su izquierda. ¿Hay algo más que pueda hacer por usted en este momento? Here you go. Your room is on the [floor] floor, and the elevator is just around the corner to your left. Is there anything else I can do for you at this time?

Guest: No, gracias. Eso es todo. No, thank you. That's all.

Agent: De nada. Que tenga una estadía agradable en nuestro hotel. You're welcome. Have a pleasant stay at our hotel.

EnglishSpanish
Good morning/afternoon/eveningBuenos días/tardes/noches
Welcome to the XYZ HotelBienvenido al Hotel XYZ
My name is [Name]Mi nombre es [Nombre]
I'll be assisting you todayHoy estaré asistiéndote
How may I help you?¿Cómo puedo ayudarte?
I made a reservation for tonightHice una reserva para esta noche
Could you please provide your last namePodría proporcionar su apellido, por favor
I have your reservation hereTengo tu reserva aquí
Will you be checking in alone or with someone else?¿Te estarás registrando solo o con alguien más?
I just need to see your ID and credit card for the room chargeSolo necesito ver tu identificación y tarjeta de crédito para el cargo del cuarto
I have you booked in one of our standard rooms. Is that okay, or would you like to upgrade to one of our deluxe rooms?Te he reservado uno de nuestros cuartos estándar. ¿Está bien, o te gustaría actualizar a uno de nuestros cuartos de lujo?
I'll just need you to sign our registration formSolo necesitaré que firmes nuestro formulario de registro
And then I'll give you your room key and some information about our hotel servicesY luego te daré tu llave del cuarto y alguna información sobre nuestros servicios del hotel
Your room is on the [floor] floor, and the elevator is just around the corner to your leftTu cuarto está en el [piso] piso, y el ascensor está justo alrededor de la esquina a tu izquierda
Is there anything else I can do for you at this time?¿Hay algo más que pueda hacer por ti en este momento?
You're welcomeDe nada
Have a pleasant stay at our hotelQue tengas una estadía agradable en nuestro hotel

Evaluation

  1. What does the guest request? a) A reservation for next week b) A reservation for tonight c) A reservation for tomorrow

  2. What information does the agent request from the guest? a) The guest's first name b) The guest's phone number c) The guest's last name

  3. What options does the agent give the guest for their room type? a) A standard room or a luxury suite b) A standard room or a budget room c) A standard room or a deluxe room

  4. What does the agent ask the guest to do before giving them their room key and hotel information? a) Leave a deposit b) Provide a credit card for the room charge c) Sign the registration form

  5. What does the agent offer to do for the guest? a) Check the guest out early b) Give the guest their room key and some information about the hotel services c) Upgrade the guest's room at no additional cost

  6. Where is the guest's room located? a) On the first floor b) On the second floor c) On the [floor] floor

  7. Is there anything else the guest needs from the agent? a) Yes, the guest needs additional information about the hotel services b) No, the guest does not need anything else from the agent c) The guest is unsure if they need anything else from the agent.How does the agent greet the guest?

  1. a) With a hello and a handshake b) With a nod and a smile c) With a good morning/afternoon/evening welcome

  2. What is the agent's name? a) The agent does not mention their name b) The agent's name is [Name] c) The agent's name is not provided in the script

  3. How will the agent assist the guest? a) The agent will assist the guest by providing information about the hotel services b) The agent will assist the guest by providing assistance and assistance throughout the day c) The agent will not be assisting the guest during their stay at the hotel.