hotel front desk script for learning english
Agent: Buenos días/tardes/noches, bienvenido al Hotel XYZ. Mi nombre es [Nombre] y hoy estaré asistiéndote. ¿Cómo puedo ayudarte? Good morning/afternoon/evening, welcome to the XYZ Hotel. My name is [Name] and I'll be assisting you today. How may I help you?
Guest: Hola, hice una reserva para esta noche. Hi, I made a reservation for tonight.
Agent: Genial, ¿podría proporcionar su apellido para que pueda localizar su reserva? Great, could you please provide your last name so I can locate your reservation?
Guest: Es Smith. It's Smith.
Agent: Gracias, Sr./Sra. Smith. Tengo su reserva aquí. ¿Te estarás registrando solo o con alguien más? Thank you, Mr./Mrs. Smith. I have your reservation here. Will you be checking in alone or with someone else?
Guest: Me estaré registrando solo. I'll be checking in alone.
Agent: Muy bien, solo necesito ver su identificación y tarjeta de crédito para el cargo del cuarto. Alright, I just need to see your ID and credit card for the room charge.
Guest: Aquí lo tiene. Here you go.
Agent: Gracias. Te he reservado uno de nuestros cuartos estándar. ¿Está bien, o te gustaría actualizar a uno de nuestros cuartos de lujo? Thank you. I have you booked in one of our standard rooms. Is that okay, or would you like to upgrade to one of our deluxe rooms?
Guest: El cuarto estándar está bien, gracias. The standard room is fine, thank you.
Agent: Muy bien. Solo necesitaré que firme nuestro formulario de registro, y luego le daré su llave del cuarto y alguna información sobre nuestros servicios del hotel. Very well. I'll just need you to sign our registration form, and then I'll give you your room key and some information about our hotel services.
Guest: Okay, seguro. Okay, sure.
Agent: Aquí lo tiene. Su cuarto está en el [piso] piso, y el ascensor está justo alrededor de la esquina a su izquierda. ¿Hay algo más que pueda hacer por usted en este momento? Here you go. Your room is on the [floor] floor, and the elevator is just around the corner to your left. Is there anything else I can do for you at this time?
Guest: No, gracias. Eso es todo. No, thank you. That's all.
Agent: De nada. Que tenga una estadía agradable en nuestro hotel. You're welcome. Have a pleasant stay at our hotel.
English | Spanish |
---|---|
Good morning/afternoon/evening | Buenos días/tardes/noches |
Welcome to the XYZ Hotel | Bienvenido al Hotel XYZ |
My name is [Name] | Mi nombre es [Nombre] |
I'll be assisting you today | Hoy estaré asistiéndote |
How may I help you? | ¿Cómo puedo ayudarte? |
I made a reservation for tonight | Hice una reserva para esta noche |
Could you please provide your last name | Podría proporcionar su apellido, por favor |
I have your reservation here | Tengo tu reserva aquí |
Will you be checking in alone or with someone else? | ¿Te estarás registrando solo o con alguien más? |
I just need to see your ID and credit card for the room charge | Solo necesito ver tu identificación y tarjeta de crédito para el cargo del cuarto |
I have you booked in one of our standard rooms. Is that okay, or would you like to upgrade to one of our deluxe rooms? | Te he reservado uno de nuestros cuartos estándar. ¿Está bien, o te gustaría actualizar a uno de nuestros cuartos de lujo? |
I'll just need you to sign our registration form | Solo necesitaré que firmes nuestro formulario de registro |
And then I'll give you your room key and some information about our hotel services | Y luego te daré tu llave del cuarto y alguna información sobre nuestros servicios del hotel |
Your room is on the [floor] floor, and the elevator is just around the corner to your left | Tu cuarto está en el [piso] piso, y el ascensor está justo alrededor de la esquina a tu izquierda |
Is there anything else I can do for you at this time? | ¿Hay algo más que pueda hacer por ti en este momento? |
You're welcome | De nada |
Have a pleasant stay at our hotel | Que tengas una estadía agradable en nuestro hotel |
Evaluation
What does the guest request? a) A reservation for next week b) A reservation for tonight c) A reservation for tomorrow
What information does the agent request from the guest? a) The guest's first name b) The guest's phone number c) The guest's last name
What options does the agent give the guest for their room type? a) A standard room or a luxury suite b) A standard room or a budget room c) A standard room or a deluxe room
What does the agent ask the guest to do before giving them their room key and hotel information? a) Leave a deposit b) Provide a credit card for the room charge c) Sign the registration form
What does the agent offer to do for the guest? a) Check the guest out early b) Give the guest their room key and some information about the hotel services c) Upgrade the guest's room at no additional cost
Where is the guest's room located? a) On the first floor b) On the second floor c) On the [floor] floor
Is there anything else the guest needs from the agent? a) Yes, the guest needs additional information about the hotel services b) No, the guest does not need anything else from the agent c) The guest is unsure if they need anything else from the agent.How does the agent greet the guest?
a) With a hello and a handshake b) With a nod and a smile c) With a good morning/afternoon/evening welcome
What is the agent's name? a) The agent does not mention their name b) The agent's name is [Name] c) The agent's name is not provided in the script
How will the agent assist the guest? a) The agent will assist the guest by providing information about the hotel services b) The agent will assist the guest by providing assistance and assistance throughout the day c) The agent will not be assisting the guest during their stay at the hotel.